Unfortunately, it’s not possible to cancel an order, as everything is processed automatically. You can return your order once it has been delivered. 🚛✨

Unfortunately, this isn’t possible. Our system processes orders automatically, which means we cannot make changes once the order has been placed.
Would you still like to order extra items? You're welcome to place a new order. 😊

Unfortunately, that’s not possible. We ship all orders within 24 hours and cannot hold or delay shipments.
Want to receive your items later? We recommend placing your order at a later moment. 📦⏳

Track your parcel using the Track & Trace link. If it was delivered to a pickup point, it will stay there for 7 days before being returned to our warehouse.
If you'd like to receive your order, then please place a new order via our webshop. 📦✨

Please contact our customer service — we’ll be happy to check what’s going on together.

We work with multiple warehouses, which means your order may be shipped in parts.
Haven’t received everything within 3 days? Contact us and we’ll look into it for you.

Yes, UK orders may be subject to import taxes and customs duties. These charges are determined by UK customs and are the responsibility of the recipient.
We recommend checking UK customs regulations beforehand to avoid surprises. 🇬🇧✨

This may be due to one of the following reasons:

- A minimum order value of €50 applies
- The code is only valid for 1 week and may have expired

No worries! Just email us at shop@oilily.com and we’ll send you a new code. 🎁

After signing up for our newsletter, you should receive your personal discount code via email within a few minutes. Didn’t receive it?

✔️ Check your spam or promotions folder
✔️ Make sure you entered the correct email address
✔️ Already signed up before? You won’t receive the code again

Still no code? Send us a message at shop@oilily.com — we’ll be happy to help!

At Oilily, kids’ sizes are based on height. For example: if your child is 100 cm tall, size 104 will be the best fit.
Not sure between two sizes? We recommend sizing up for extra comfort. 👧🧒✨

You’ll find a size chart specific to each item on the last product photo.

Still unsure? Our customer service team is happy to help with personal advice! 💬👗

Want to unsubscribe? Click the link at the bottom of any newsletter.
Want to sign up? You can do so via our website!

Once your order has left our warehouse, you’ll receive a shipping confirmation email containing your tracking link and carrier name.

Is the tracking link not working? Visit the carrier’s website and paste your tracking number in the search bar.

No worries! In many cases, the parcel is delivered to a neighbour — note that PostNL no longer leaves a note.

Sometimes the parcel is marked as ‘delivered’ in advance, but it will actually arrive the next day.

Still no delivery the next day? Contact our customer service at shop@oilily.com — we’re happy to help! 📦✨

To register your return, use your order number and the email address used to place the order.

Note: the order number starts with #, followed by OI, an underscore (_) and six digits (e.g., #OI_123456).

Still not working? Reach out to us at shop@oilily.com — we’ll gladly assist you. 😊

There may be a few reasons:

- Your return request is older than 30 days
- Not all quantities or return reasons have been filled in

Check if all fields are completed correctly. Still having trouble? Contact us at shop@oilily.com — we’re happy to help! 😊

"Yes, absolutely! 💚 It’s more sustainable and saves on return costs.

Just be sure to include all packing slips so we can process the returns correctly."

Oilily covers most of the return shipping costs. We only ask for a small contribution from you — this helps us all make more mindful and environmentally conscious choices. 🌱

Unfortunately, we don’t offer exchanges. If you’d like a different size, please return the item and place a new order for the correct size. 👕✨

Return processing can take up to 14 days after your parcel has arrived at our warehouse.
You can check when we’ve received your return via the Returnless portal.

Here are some tips to keep your favourite Oilily pieces being beautiful for as long as possible:

🧺 Add a splash of vinegar when washing multiple colours — it helps keep colours fresh and vibrant
📋 Always follow the care instructions on the label
🧶 Lay wool garments flat instead of hanging them — they’ll keep their shape better. Wool also stays nicest when washed as little as possible

This way, you’ll enjoy your Oilily favourites for years to come! 🌈✨