An order is only complete once you are fully satisfied with the items. Therefore, Oilily offers the option of returning items within 30 days of receipt.

Please note the following
Items may be returned within 30 days of receipt Include the returns form completed correctly and in full If you return an order without meeting the abovementioned terms and conditions, we will unfortunately not be able to process it and it will be returned to you. Please return the complete and undamaged item in its original packaging. Please return the tickets and labels attached to the item.

Perfume return policy
Unfortunately we do not take back Oilily perfumes, opened or unopened. And also the perfume cannot be exchanged.

Return costs are covered by Oilily for the Netherlands, Germany and Belgium. Outside of these countries the costs are for your own account.

How to return item(s)?

For Europe returns you must use address:

Promese
Returns FAO Oilily
Flight Forum 2500
5657 DZ Eindhoven
The Netherlands

For USA, United Kingdom and other overseas international returns you must use address:

Oilily Returns
Berenkoog 38
1822BJ Alkmaar
The Netherlands
finance@oilily.com
0031-722010010

Very important:
Always state our email address on the return label. (if you forget this, the return shipment will be delivered to your address / return to sender)

The return costs are for the customers themselves. After arrival date (return package) you will receive a refund within 14 days on the original payment method.

If you have any questions about this, we'd love to hear from you: shop@oilily.com

We do not exchange items. For other sizes or articles you must place an new order.

Please indicate clearly which order number and item(s) you wish to return.

After approval message from our customer service you can send the return shipment.